How can I tell if an item is in stock?
The inventory status is listed just above the “Add to Cart” button on each product page. However, you’ll want to take note of the stock status message, as well as which warehouse it’s shipping from (see below).
How can I find out where an item ships from?
Our website will default to shop the warehouse closest to you. Depending on your location, you’ll either see “You’re shopping: A H East Coast” or “ “You’re shopping: A H West Coast”.
International orders ship from our West Coast location by default.
What does “typically ships within 5-7 days mean”?
The part is currently not in stock in our warehouses and will ship to you as soon as we get it from the manufacturer.
What is a drop ship?
The part will ship directly from the manufacturer. Drop ships are billed in full at the time of purchase. It will show as shipped in your order history.
What is guaranteed delivery versus estimated delivery?
Guaranteed delivery means that UPS or FedEx will have the package at your door on the date provided on your shipping quote. Estimated delivery quotes the date packages are expected to arrive under normal conditions.
What is extended inventory?
CJ Pony Parts has two warehouse locations. To keep our parts prices competitive, we default to shipping from the nearest geographic location to you. If you wish to have an item shipped from extended inventory please select a premium shipping method. The part is currently not in stock in our warehouses and will ship to you as soon as we get it from the manufacturer.
What is your return policy?
A H has a 30-Day Customer Satisfaction Guarantee. If you’re not happy with your items for any reason, you can return them within 60 days of purchase and pay no restocking fees! Learn more about our return and refund policy here.
What do I do if my parts don’t arrive as expected?
Please send the following to our contact us page, depending on your situation.
Damaged
We must be contacted concerning any damaged item within 72 hours of delivery. Pictures of the damaged part(s), Pictures of the order’s packaging (especially if it shows signs of damage).
Defective
Pictures of the defective part(s). Alternatively, a short video highlighting the defect(s).
Missing Item
We must be contacted concerning any missing item within 72 hours of delivery. A list of which part(s) were missing from the order. Pictures of the part(s) you received. Pictures of the order’s packaging (especially if it shows signs of damage).
Wrong Part
A list of which part(s) were incorrectly delivered. Pictures of the part(s) you received.